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and Contact Details

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and Scam Information

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A Brief History

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A Description

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Founded 1937




Labour Controlled 41 seats; Conservative 29 seats (4 May 2018)

Tel: 020 8726 6000 or 020 8686 4433

Access Croydon and Call Centre open 9am to 4pm, Monday to Friday

London Borough of Croydon;

Bernard Weatherill House

8 Mint Walk



Report any problem on line - Either Anonymously or through Your Account

with Croydon Council, if you are registered with them Link

Don’t Mess with Croydon smartphone app launches - 13/7/18


Postal correspondence can be sent to the Councillors:

c/o Town Hall, Katharine Street, Croydon CR0 1NX


Cllr Helen Redfern

Tel: 07783 152334 or helen.redfern@croydon.gov.uk

Cllr Simon Hoar

Tel: 07783 152372 or simon.hoar@croydon.gov.uk


Cllr Yvette Hopley

Tel 020 8404 3462 or yvette.hopley@croydon.gov.uk

Cllr Lynne Hale

Tel: 020 8405 6721 or lynne.hale@croydon.gov.uk

Cllr Tim Pollard

Tel: 020 8251 8500 or councillor@timpollard.co.uk

Alternatively residents can call Croydon Council’s main number on 020 8726 6000 (Mon to Fri ; 9am to 4pm) and ask for a Councillor listed above to call them back.

A map showing the two Wards in the RRA area (PO&R & Sanderstead) can be viewed here

A full map, of the Croydon Borough, with all the new Ward changes can be view on this link (in pdf).

OUR MP for CROYDON SOUTH (Conservative)

Chris Philp MP, The House of Commons, London, SW1A 0AA

Tel 020 7219 8026 or chris.philp.mp@parliament.uk

Update from Chris Philp June 2018

Note: The views expressed in the contents of this update are those of our MP and do not necessarily reflect the views of the RRA.


Steve O’Connell (Conservative)

Tel: 020 7983 4353 or steve.o'connell@london.gov.uk - Website

From 3 April 2017; permits or ID will required to visit any of the three household and recycling centres in the Borough;

see this Council webpage


Purley Oaks - Brighton Rd, S Croydon CR8 1DG

Monday to Sunday: 8 am to 3.30pm (No Vans)

For the disposal of paint - see this link

Factory Lane, W Croydon CR0 3RL

Monday to Saturday: 7.30am to 4.30pm

Sunday:8.30am to 4pm

Fishers Farm, North Downs Rd, New Addington CR0 0LB

Monday to Friday: 8am to 4pm

Saturday: 9am to 2pm

Sunday: 9am to 1pm


Purley Pool & Recreation Centre Link

50 High Street, CR8 2AA

020 8668 7251

Waddon Leisure Centre Link

Purley Way, Waddon, Croydon, CR0 4RG

020 8760 0657

Purley Library Link

Banstead Rd, CR8 3YH

020 3700 1013 (Closed Wed & Sunday)

Selsdon Library Link

Addington Rd, CR2 8LA

020 3700 1017 (Closed Wed & Sunday)

Sanderstead Library Link

Farm Fields, S Croydon CR2 0HL

020 3700 1015 (Closed Mon, Thurs & Sunday)

Freedom of Information Requests to Croydon Council Link

Large Unwanted Items and Other Collections - 1/6/18

Croydon Council are now offering free collection from your property of ‘large unwanted items and other collections'. This includes one collection of white goods (one collection/item free per annum).

Full details are on this link to the Council's website.

You will need to create an 'Online Account' (if you don't have one already) to take up this service.

A maximum of two large unwanted collections (for up to seven items per collection) and one white good/ electrical item will be collected yearly for free. Additional collections will be charged as follows:

GREEN GARDEN WASTE - Updated 24/3/18

Croydon Council’s Green Garden waste collection service is now a paid subscription service running every fortnight. Link

To check your collection day for 2018, either sign in through My account or visit this page on the Council’s website and enter your address. If you haven’t paid for the Green Waste service, you will see that it says “collection day is unavailable”. Only those who have subscribed to this service will see their collection day.

Croydon Council’s charges for 2018 are;

£61.50 per annum per bin.

There is no discount for multiple bin orders. The cost will be £61.50 for each bin.

The 2018 Garden Waste fortnightly collection service commenced on 16 April 2018. The season is 26 fortnightly collections for 1 year.

Significant changes to Croydon Council’s general refuse and recycling collections from September 2018 -
Updated 19/9/18

Old Recycling Boxes

If you want to dispose of your old blue and green recycling boxes, then leave them in your front garden (not on the pavement ) and Veolia will collect them at some time over a 2 week period, from Monday 24 September 2018.

Or they can be taken and disposed of at one of the three Household and Recycling Centres, at Purley Oaks, Factory Lane or Fisher's Farm.

Update 3/9/18

Croydon Council are making significant changes to the waste collection and recycling services that will affect most Croydon households. The changes will take effect from September 2018. The blue and green recycling boxes will no longer be used for houses. The Council say; "These changes aim to boost recycling in Croydon from just under 38% to over 50%, and will help to make us one of the cleanest and greenest boroughs in London. The changes will also save £5m a year which will help protect vital frontline services, whilst improving street cleanliness."

Wheelie Bin Update

Update posted 3/9/18

Croydon Council say if you haven't received delivery of your new wheelie bins then get in contact with them but continue with the current boxes and landfill wheelie bin on the new collection day.

If you don't want to keep the existing boxes, Veolia will be collecting them from Monday 24 September, over a two week period. Please leave them in your front garden (not on the pavements).

Most of Riddlesdown will now have a Tuesday collection day, starting on Tuesday 4 Sept with the new landfill wheelie bin, the blue top wheelie bin and food waste caddy.

More info and FAQs on this Council link

Update posted 31/8/18
Croydon Council have now issued this
on line tool for you to check when your refuse and recycling is to be collected under the new system, starting week commencing Mon 3 September 2018.

Update posted 16/8/18
Following many comments/complaints from our residents about the new wheelie bins for recycling, two RRA committee members (Brian & Phil) met with Cllr Stuart Collins and Tom Lawrence from Croydon Council on 19 July in Riddlesdown.

Firstly, the RRA are broadly in favour of the new wheelie bins for recycling, as we believe it will cut down on the amount of wind blown litter/debris on the streets from the number of open top boxes. However we are not overly happy the Council are imposing a one size fits all, (of wheelie bins) on residents, without a choice of size. Residents were allowed to choose the size of refuse wheelie bins in 2005 (140, 180, 240 & 340 litre) and we believe residents should be given his option again, depending on the amount of space they have available to store them.

We showed the Councillor and Council Officer some of the issues for residents in some streets with steps, like Riddlesdown Ave (even nos), Brancaster Lane (northern end), Riddlesdown Rd (northern end) and Hyde Rd (to name a few) where the topography and number of steps make it difficult for residents to bump the wheelie bins up and down the steps, if they have no room to store them at pavement level. The new 240 litre blue (paper/cardboard) bin in particular could become extremely heavy to move when full.

Cllr Collins advised that those residents who received assistance at the moment from Veolia will continue to receive this assistance. If any other residents/elderly have mobility issues, then they need to contact the Council for assistance.

For those residents who genuinely have no room to store the new wheelie bins at their residence because of steps/steep ramps then they need to ask the Council for a site visit by Council Officer.

The Council say Veolia have surveyed the borough and will be delivering the best combination of bins for different property types depending on the different space available. They also say the footprint of the new wheelie bins is approximately the same as the boxes, so if you currently have the boxes for recycling your property will most probably be suitable for wheeled bins! Please try using the service for a few weeks. If you’re genuinely struggling to find space to store the bins, get in touch with us and the Council will visit your property to assess and, if necessary, make alternative arrangements.

The RRA asked a number of questions and these are some of the responses from the Council;

Q - For those who completely fill the 240 litre wheelie bins, has a H&S audit been undertaken by the Council, on the weight of a wheelie bin, i.e. if it is completely full with heavy magazines, newspapers etc., can it be moved easily? These bins will be very heavy to manoeuvre (especially for the elderly) up or down steps and/or up and down slopes with the risk of accidents/injury to residents.

A - A full recycling bin should not prove any more difficult to manoeuvre than a full landfill bin. An assisted collection is available for anyone who meets the criteria and can be booked by calling the customer contact centre.

Q - What is meant to happen with shredded paper? The Council now say don’t put it in the blue top wheelie bins!

A - Shredded paper can be placed in paper bags, or envelopes and put into the paper recycling bin. The Council’s website has now been amended to cover this www.croydon.gov.uk/environment/rrandw/collection/resident/recycling-collection/house-recycle

RRA footnote – we are not sure which shop, or supermarket hand out paper bags?!

Q - Why haven’t the Council supplied stick on house numbers for each wheelie bin, as they did in 2005?

A - This was not budgeted for and would have added to the time taken to deliver the bins. Residents who wish to stick house numbers on their bins are welcome to do so at their own expense.

Q Why can't Croydon do a mixed recycling collection in one 240 litre wheelie bin, as many other Local Authorities do? These Councils obviously have the resources to separate the materials at the recycling facility! So why haven't SLWP/Croydon/Veolia?

A - The quality of material collected tends to be much worse from mixed, or as is known in the industry as “fully co-mingled” recycling streams. This means contamination rates are higher, meaning less waste is actually recycled and the recyclable material is less valuable as a commodity “twin stream” recycling, on the other hand, keeps the most valuable commodity, the paper, separate so it is clean and uncontaminated and therefore both the paper and recycling stream have the best chance of being recycled and retaining maximum value.

Q - Most households currently have the 'standard' 180 litre general waste bin! But it appears the Council have now delivered 140 litre rubbish bins even though they are marked 180 litre! They appear to be smaller wheelie bins.

A - Different manufacturers use different dimensions for their bins, however the landfill bins that have been delivered definitely hold 180L.

Q - Where can residents go for more information?

• The website contains information about the service change, leaflets to download and a comprehensive list of FAQs – www.croydon.gov.uk/recycling

A - Residents wishing to discuss their individual circumstances further can contact a Council Officer using:

• a dedicated email - wasteservices@croydon.gov.uk

• a dedicated phone number – 020 8604 7282 (lines open between 9am and 5pm).

The dedicated telephone number and mailbox went live on Thursday 28 June. These are attracting on average 650 calls and 400 email per week and about a third of these are requesting site visits. About 150 site visits have been undertaken to date with approximately one third of these suggesting the properties are not suitable for the new service identified and therefore, will continue with their current configuration.

We hope this helps? If you have a neighbour who you know doesn't have the internet will you please pass on this information to them.


The Council are also aware that houses in Grisedale Close have not had their new wheelie bins delivered because of the recent gas main works.

More details on this link to Croydon Council's website.

Following on from the above, the RRA have now received some answers from a Council Officer to the questions raised by the RRA;

Question - The Council say on their website for "Houses" to "Use your 240 litre grey wheelie bin (previously used for general waste)" i.e. for glass, plastics and metal. Whilst some residents (for larger families) have the 240 litre land fill wheelie bins, the vast majority of residents currently have the standard 180 litre landfill bins. A few single occupants have the smaller 140 litre wheelie bins. Are all these residents going to have their bins upgraded to the 240 litre size for plastics, metal etc? Or is this a slightly misleading statement on the Council's website?

Council Answer - The existing refuse bin will be repurposed for tins, cans, glass, plastics etc regardless of the size.

Q - Many residents have asked what is going to happen to the old green and blue recycling boxes. Are the Council going to collect and recycle them, bearing in mind they are plastic? Or can they be disposed of, at either Purley Oaks, Factory Lane and Fishers Farm (HRRC's)?

A - As per the waste hierarchy we are advising residents to reuse the boxes in the first instance, and if residents would prefer to dispose of them we recommend they take them to a Household Reuse & Recyling Centres where they can be placed in the plastics bin to be recycled.

Q - Some residents are annoyed that in addition to these 3 wheelie bins, they will also have 1 or even 2 Garden Waste wheelie bins, so in total they could have up to 4 or 5 wheelie bins stored on their property!

A - Whilst I appreciate there will be an increase in the number of bins, the footprint of the bins should be increased only minimally compared to the current collection arrangements. Storing recycling in wheelie bins will help to ensure reduced littering as the materials will be more securely contained, and the additional capacity for recycling will help residents to recycle more.

Bonfire Advice and the law

Croydon Council - Illegal Encampments Link or 020 8726 6200 or Police Traveller Liaison Officer 020 8649 0266

Croydon Council – Environmental Reporting 020 8726 6200, like rubbish in streets, dog mess, leaves, graffiti, noise nuisance, missed rubbish collection and fly tipping.

Abandoned Vehicles on the highway and private land - Link

With the road tax discs scrapped from 1 October 2014 (Link), check whether a vehicle on the highway is taxed DVLA Link

Croydon Council - Noise Pollution - Unreasonable noise can be a nuisance at any time of the day or night. The Council has powers to deal with unreasonable noise levels from loud music, parties, construction works or car and house alarms. The law enables us to take action against those who cause a noise nuisance, which can result in a fine and confiscation of any equipment causing the noise.

You can report excessive noise by contacting the Pollution Enforcement team on these details Our services include:

Pollution service available  Daytime office hours: Tel: 020 8760 5483  Monday to Friday  09:00 to 17:00.

Night Duty Officer: Tel: 020 8726 6000  Sunday to Thursday 20:00 to 02:00.

Friday and Saturday  20:00 to 03:00.

24 Hour Emergency Officer: For emergencies only, including prior assigned noise cases, car and house alarms. Tel: 020 8726 6000  Monday to Friday;  17:00 to 09:00. Saturday and Sunday 03:00 to 20:00.

My Croydon Smartphone Noise App

You can now use the app to report noise nuisance. The app has a built in decibel meter to measure noise and let you know whether it is loud enough to be classed as a nuisance. If it is, the app will request more information, such as what category the noise falls under – for example anti-social behaviour, barking dogs, car alarms, as well as approximate location of the disturbance and can send a report straight through to the environmental team.

This mobile app improvement adds to a range of existing reporting features to make it easier and faster for you to report fly-tipping, empty properties, excess waste & rubbish in a front garden, blocked drains, potholes and more. For more information visit http://www.croydon.gov.uk/democracy/communications/app

Croydon Council’s Code of Practice for Building and Demolition Work by Contractors (not applicable for Household DIY).


“Hours of Work - 6.1

Where residential occupiers are likely to be affected by noise, the hours of noisy works shall normally be restricted to:-

Monday - Friday: 8.00 a.m. - 6.00 p.m.

Saturday: 8.00 a.m. - 1.00 p.m.

Sunday and Bank Holidays: No noisy activities on site

Further details from the Council on this link

Party Patrol Service (Operates May to September inclusive) Tel: 020 8726 6000

Saturday Night - 23:00 to 03:00. Link

Croydon Council Car Parking Enforcement - 020 8760 1966

All other Car Parking Enquiries: 020 8726 7100

Croydon Council – Planning & Building Control  020 8726 6800

Croydon Council – Leisure 020 8726 6900 for libraries, parks, sports & leisure centres

Croydon Council – Streets & Transport  020 8726 7100 to report defective street lights & street cleaning, road damage & road safety, obstructing trees, abandoned vehicles & parking issues.

CALAT (Croydon Adult Learning & Training) 0870 556 1630 or www.calat.ac.uk

ABOUT YOUR AREA - Click on the link below to Croydon Council’s website.

Set your home address and/or postcode and find out about all the information in your locality. Your local Councillors, MP, rubbish/recycling collection days, nearest station, your Council tax banding, etc, etc. Link

ROADWORKS - Unhappy about a set of roadworks in London and the time being taken and poor management? Click the Link to Transport for London (TFL) to report the problem  Link

Croydon On Line - Links and Information locally Link

Clearing snow & Ice from pavements - Advice from the Government - Link

Road Safety - Accidents near to you! Crashmap - Link

Fireworks and the Law

Updated 22/10/17

The RRA regularly receive complaints about loud fireworks being let off at times other than Bonfire night, New Year’s Eve, Diwali and Chinese New Year. Whilst the RRA do not want to be “party poopers” here are some reminders about fireworks and the law. The RRA would ask if you are holding a fireworks party over the next few weeks, you respect your neighbours and don’t let off fireworks after the times listed below.

Fireworks and the Law

The “permitted” exceptions are:

Buying fireworks

You can only buy fireworks (including sparklers) from registered sellers for private use on these dates:

At other times you can only buy fireworks from licensed shops. You can be fined up to £5,000 and/or imprisoned for up to 6 months for selling or using fireworks illegally. You could also get an on-the-spot fine of £90.

Croydon Council’s Pollution team advise the above legislation is enforced by the Police. The Met Police advise during the festive period of Bonfire night there are extra patrols across the borough to deal with any additional calls relating to anti social behaviour or disorder.

Or for further information go to this Government link

Disposal of surplus paint - New 18/3/16

The RRA were recently advised by a resident that the Purley Oaks Household & Recycling Centre no longer allowed surplus paint to be disposed into the bins.

We made enquiries with Sanderstead Ward Councillor Yvette Hopley and she contacted Croydon Council officers. The response from a Council Officer was that “paint is now classed as hazardous waste and therefore Croydon are unable to accept it at any of their three household reuse and recycling centres.” Paint being in liquid form appears to be the problem for disposal as it causes spillage if the container is damaged.

If you have any usable surplus paint, try offering it to friends, local community groups or you can contact Community Re-Paint. http://www.communityrepaint.org.uk/

However if this is not practicable;

For disposal - Water based paints - You can dispose of “solid” water based paint which can be sent to landfill. To make make paint solid, you have to remove the lid from the can and leave it off for a number of weeks (replace the lid) before disposing of it. By putting sand in it or cat litter or makes it go hard quicker or you can buy a special hardener. Recycling Centre staff will probably want to see that the paint is hard before disposing of it. Empty paint cans (plastic or metal) or dried water based paint can be disposed of at the Council’s recycling centres.

Oil paints - In the case of oil paint this is a bit more difficult. Oil based paint is now given a chemicals advisory notice and needs to be collected by the City of London (this service is subsidised by your local authority). Further information and details about this service are on this City of London Corporation link http://www.cityoflondon.gov.uk/services/environment-and-planning/waste-and-recycling/household-waste-and-recycling/Pages/Hazardous-Waste.aspx 

The City of London Corporation provides a collection service for boxed chemical and paint only. You are entitled to three collections of 50L of containers per rolling year. Chemicals and paint tins must be put into cardboard boxes for collection.

For further details, then either speak to a staff member at one of the Council’s recycling centres or contact Croydon Council direct.


Update 23/10/17

The Boundary Commission for England (BCE) have now published their recommendations for a change to all the Croydon Parliamentary Wards (17/10/17).

The new Parliamentary Wards are based on the old Local Govt electoral Wards in Croydon that have recently been proposed to be changed by the Local Govt Boundary Commission!

A new Croydon South-East Parliamentary Constituency would be made up of six current wards (Addiscombe, Ashburton, Fieldway and New Addington wards, Heathfield and Shirley), but with the added Selsdon and Ballards, and Sanderstead.

The Croydon South-West Parliamentary Constituency would be made up of Coulsdon East, Coulsdon West, Croham, Croydon Central’s Fairfield ward, plus Kenley, Purley and Waddon Wards.

This means the RRA area would be split into two Parliamentary Constituencies (currently just Croydon South Constituency).

The public now have the chance to comment further until 11 December 2017.

The proposed changes for the whole country and Northern Ireland then have to be approved by Parliament! More details on this link

Link to BCE website and enter your postcode.

Riddlesdown has another new notice board!

New 17/3/18

The RRA has another new notice board in Riddlesdown. This one is located in Lower Barn Rd, at the junction with Mitchley Ave. It replaces the old wooden board (on concrete posts) which had to be removed because it was dangerous.

Many thanks go again to Croydon Council and the Sanderstead Ward Councillors (Cllr Yvette Hopley) for providing the funds from their community budget, to allow the RRA to purchase this notice board. Thanks also go to Steve Iles, Director of Streets at the Council for coordinating this.

The board was erected free of charge, by the Kier Group, (Croydon Council's Highways Contractor) and the RRA are grateful to them as well. The board was manufactured by Hallmark in Uckfield (previously in South Croydon).

The board is for all Riddlesdown residents/groups use, but please no notices advertising goods for sale, or services provided. The RRA's other notice boards are located by the Pharmacy in Lower Barn Rd, on the side wall of St Edmund's Church, by the K&K store in Mitchley Ave and on the Green in Lower Barn Rd by the Station

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