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Mobile Phone Masts in Riddlesdown

Major issues with EE mobile phone mast on Dunmail Drive

Update 8/6/18

EE have issued this update to their customers;

 "The problem at CR8 1** has now been fixed, we recommend you restart your device. If you have already done this and are still having problems, please call us on 150."

Update 29/5/18

EE have issued this update to some customers; “Update on CR8 1**. We would like to lower a treeline, as it's currently blocking our microwave transmitters from sending our signal between sites. However the permission to do this may not be granted. In addition we are also looking at the installation of a new leased line to our site (like your home broadband), in order to restore connectivity. Once one of these are agreed we will be able to get engineers back on site to restore the network. We will next update you on 11 June."

Update 27/5/18

Mast Issues (see details below) - As EE have given no information to residents and the RRA as to when the mast will be repaired, (faulty since 29 April) we have now taken it up with our MP, Chris Philp. We are told Chris Philp has written to Marc Allera, Chief Executive at EE. We update more in due course.

Update 27/5/18
There are currently issues with the EE network in some parts of Riddlesdown due to faulty equipment on the  mast in Dunmail Drive.

The RRA have spoken to EE Technical Support on 18 May. They say there is a "complex issue" with their 25 metre high mast in Dunmail Drive (close to the Collegiate building). It has been faulty since 29 April. The engineers report is EEIM1109488. They currently have no idea as to when it will be fixed!

If EE customers who are affected in Riddlesdown contact them, they can do diagnostics check on your phone to find out if the sim card is getting a connection to the network.

If they find you aren't getting a connection they will possibly give a monthly refund because the mast has been faulty for nearly 3 weeks! If enough complain they may also get the fault escalated to their "level 2 technical team"!

If you are on EE and are not getting a signal this is the link to EE's Technical Support; https://ee.co.uk/help/get-in-touch

Click on "Technical support" and not "service support". It is very busy and you may have to wait for your chance. Evening is less busy and maybe early morning. You will need your password handy and best to do it when your phone is getting a poor signal i.e. in Riddlesdown. Or you can ring 150 if you are getting a signal.

If you are a BT, Asda or Virgin mobile customer (who rely on the EE mast network) then you will need to contact them, rather than EE. WE are also told it is affecting Three customers.

We believe this may also be having an impact on the Collegiate staff (and also pupils who need to ring their parents urgently) so the Principal has been advised.

You can check if you are affected on this link by typing in your postcode. We keep this page updated.

Mobile Phone Masts in the Riddlesdown Area - Updated 10/9/14

It appears that a number of the mobile phone companies have recently been changing their mast locations within our locality and this could be having some effect on coverage for both the 2G, 3G and 4G networks for some residents in our hilly part of Riddlesdown. There are also a lot of trees in our locality and a number of valleys which affect transmission, as well as weather conditions. Reception for some networks near to Riddlesdown station is not very good.

T-Mobile and Orange (now branded as EE) may have amalgamated their mast locations. The 3 network, Virgin and BT mobile do also mast share with EE and Tesco run on the O2 network. Also 4G is now being spread across all the mobile phone networks and it is rumoured this maybe having an effect on 3G coverage and performance. We are also aware that many elderly people in our area just rely on 2G because they want to only make phone calls and not download off the internet from 3G or 4G. Some 2G coverage is not very good locally.

There are four mobile phone masts in our area. Ofcom no longer give details of mast locations but the old snapshot below shows these mast location. Unfortunately the mobile phone companies are now rather coy in publishing details of their mast locations and type of network coverage and there is a proviso on the Ofcom website “that the list is not current and the mobile phone companies provide the information, voluntarily”! The last update was done in May 2012.

We have been told by Cornerstone (the partnership for O2 & Vodafone) that the new 15m high mast share in the car park of the new flats development (Riddleah Court) in Lower Barn Rd is 2G, 3G & 4G for Vodafone and only 3G & 4G for O2. We also know that the O2 antenna is at 15 metres high and the Vodafone antenna at 12.7 metres high.

The 19.5 metre high mast at the bottom of Dunmail Drive (close to Mitchley Hill junction) is we believe for O2, Vodafone & T-Mobile (EE). We believe it has 2G, 3G and 4G.

The 25 metre high mast further up Dunmail Drive, near to the Collegiate is EE’s (T Mobile & Orange).We believe it has 2G, 3G and 4G. However during the summer 2013 and again in late August 2014, we are aware that EE did switch off this mast at the top of Dunmail Drive and this did have quite an effect on transmission in the area. The RRA and some residents contacted EE on both occasions and EE did switch the mast back on again, as it did have huge implications for many children attending the Collegiate who might want to use their phone in an emergency, as well as local residents. The RRA and our local MP, are trying to find out why EE keep switching this mast off.

The 9.7 metre high mast in Mitchley Ave near to the Riddlesdown Rd junction is also EE’s (T Mobile & Orange). We believe this is 2G, 3G and 4G.

As the topography around here is quite undulating and mobile phone reception can be patchy in some places, and if you have noticed a drop in the performance of your phone, we would suggest that you take this up direct with your network provider! The more people locally that complain to the phone companies, the more likely they are to do something about it! If you are thinking of changing your mobile phone provider, then we would suggest you find a friend or relative who has that network coverage you want and check it works within your house/flat! Don’t rely on the network coverage information given on the mobile phone companies’ websites! It is not always accurate, especially if you want to use your mobile within a building.

The RRA are generally in favour of mast share and we don’t particularly want any more masts in our area. We would also like to hear any feedback from residents on this subject, so please Contact us.

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